Shipping & returns

Thank you for your purchase!

Orders will ship within one day (Monday through Friday) from Pittsboro, NC.  We will email you an invoice/receipt and tracking number.

  • Due to vendor limitations, New Horizons Trading Company can only ship within the continental US.
  • Please use the Notes section of our order form to request a signature upon delivery or to make us aware of other special requests.
  • We offer free shipping on orders over $40. Items that do not qualify for free shipping include larger items like tents, camping furniture and certain coolers.
  • In some cases you will be contacted to pay an addition shipping/handling cost and can choose to pay it by phone or cancel the order for a full refund.

Returns & Exchanges:

Returns must be made within 30 days of receipt.  Returned or exchanged items need to be new, unused, unworn and in their original condition.  Tags should be on the product, and all parts, accessories and product literature included.  We reserve the right to deny any return that does not meet these criteria.  Exchanges are subject to availability.  If the item you request to for an exchange is not available you will be contacted and a refund processed.

General Return Instructions:

*Return your product to either New Horizons Downtown (52 Hillsboro Street) or New Horizons West (674 West Street) in Pittsboro, NC or by any shipping method you prefer.  If you return an item in person at one of our stores please bring your original invoice/receipt.

  • Original shipping costs are not refunded.
  • If sending the item back to us you are responsible for the shipping cost.
    • Send an item back to us by completing the following steps:
      • fill our our Return Form which is enclosed in each shipment
      • pack the item into its original carton or any other clean, sturdy packaging
      • be sure to include the return form along with all tags, pamphlets and warranty information, parts and attachments
      • you can provide your credit card information for the refund or request us to call you for it.  Your credit card will be refunded, less the shipping fees, within 5 days after we receive your merchandise.

Damaged Items:

We care about your satisfaction and our merchandise so we securely pack all orders in sturdy packaging.  However, items can get damaged in transit.  If possible, inspect your package for damage before accepting it and if an item is damaged do not accept the delivery.  If you discover shipping damage after accepting the delivery you will need to file a claim directly with the shipping company.

Warranties:

Most warranties are handled with the manufacturer directly.  New Horizons offers no warranty of its own.  If you believe you have a warranty issue, look at the manufacturer’s website for warranty help or contact [email protected] for guidance on how to connect with the manufacturer.